Thomas Kilmann Conflict Assessment

The Thomas-Kilmann Conflict Mode Instrument (TKI) is designed to assess an individual’s behavior in conflict situations—that is, situations in which the concerns of two people appear to be incompatible. In such situations, we can describe a person’s behavior along two basic dimensions: (1) assertiveness, the extent to which the individual attempts to satisfy his or her own concerns, and (2) cooperativeness, the extent to which the individual attempts to satisfy the other person’s concerns. These two basic dimensions of behavior can be used to define five specific methods of dealing with conflict: Competing, Collaborating, Compromising, Avoiding and Accommodating.